Please print this page, fill out the information and pack it inside a cardboard box with your battery for repair. A Dangerous Goods Label must be attached to the outside of your shipping box and is available here for printing (click here). Pack your battery using enough bubble wrap to make sure that the battery does not have space to move around inside the box during the shipping process. Do not use packing popcorn or peanuts as these will not secure the battery inside the shipping container properly. Label your box with our address ( FTH Group Inc., 20801 Currier Road, City of Industry, CA 91789) and ship HAZMAT GROUND SHIPMENT ONLY.
City, ST, ZIP:____________________________________________________________
Your Bike and Battery:
ebike Model:______________________ ebike Brand:________________________
Battery Brand:____________________ Battery Model:_______________________
Voltage: _______________ Watt Hour (Wh) or Amp-Hour (Ah):_______________
Description of Problem:_________________________________________________