Please print this page, fill out the information and pack it inside a cardboard box with your battery for repair.   Pack your battery using enough bubble wrap to make sure that the battery does not have space to move around inside the box during the shipping process.  Do not use packing popcorn or peanuts as these will not secure the battery inside the shipping container properly.  Label your box with our address ( FTH Group Inc., 21127 Commerce Pointe Dr., City of Industry, CA  91789) and ship HAZMAT GROUND SHIPMENT ONLY.

Your Information: 



City, ST, ZIP:____________________________________________________________

email:_____________________________  Phone:_____________________________


Your Bike and Battery:

ebike Model:______________________   ebike Brand:________________________ 

Battery Brand:____________________   Battery Model:_______________________

Voltage: _______________     Watt Hour (Wh) or Amp-Hour (Ah):_______________

 Description of Problem:_________________________________________________