With our Battery Shipping Kit you will have all the necessary items in order to ship your battery to us via FedEx HAZMAT shipping. All you have to do is to pack the battery with provided bubble wrap, Complete our Repair Description Form and insert it with the battery, Seal the box with the provided Tape and call Fed Ex office to schedule a pick up .
Unfortunately we are not able to repair batteries with proprietary data system such as Bosch, BionX, Shimano, Yamaha and other similar system. These systems have a data line between the batteries and the bike controller systems. The information on these data lines are not available from the manufacturer. If we were to replace the cells on these batteries, we will have to adjust and re-write the firmware in the BMS (Battery management system) however that information is not available from the original manufacturer.
FTH Repair Charges:
1000 Watts & above $150 + Parts + S&H
New Cell Package Part Price
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YOU MUST HAVE A DEFECTIVE OR DAMAGED LITHIUM BATTERY SHIPPING AUTHORIZATION OR USE A FACILITY THAT HAS A DEFECTIVE OR DAMAGED LITHIUM BATTERY SHIPPING AUTHORIZATION TO SHIP BATTERIES TO US. DO NOT SHIP YOUR BATTERY TO US UNLESS IT IS REPORTED TO AND AUTHORIZED BY THE CARRIER.
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